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    Delivery & returns

    POSTAGE and HANDLING FEE

    Total shipping cost includes postage charge and handling fee that cover all additional expenses related to order fulfillment.

    Delivery rates are flat regardless of the amount of products purchased.

     

    UK DELIVERY

    Flat delivery cost for all UK orders - £4.99. 

    Provided your selected products are in stock, we aim to deliver in 2-3 working days.

    Orders sent using 1st Class Signed for service.

     

    IRELAND DELIVERY 

    International Tracked and Signed  (3-7 working days) - £10.99

     

    WORLDWIDE DELIVERY

    USA

    International Tracked and Signed  (7-10 working days) - £18.50

    CANADA

    International Tracked and Signed  (7-10 working days) - £18.50

    AUSTRALIA

    International Tracked  (7-10 working days) - £19.50

    NEW ZELAND

    International Tracked  (7-10 working days) - £19.50

    NETHERLANDS

    International Tracked and Signed  (7-10 working days) - £12.99

    SWEDEN

    International Tracked and Signed  (7-10 working days) - £12.99

    MALTA

    International Tracked and Signed  (7-10 working days) - £12.99

    AUSTRIA

    International Tracked and Signed  (7-10 working days) - £12.99

    GREECE

    International Tracked and Signed  (7-10 working days) - £12.99

    GERMANY

    International Tracked and Signed  (7-10 working days) - £12.99

    PORTUGAL

    International Tracked and Signed  (7-10 working days) - £12.99

    SPAIN

    International Tracked and Signed  (7-10 working days) - £12.99

    ITALY

    International Tracked and Signed  (7-10 working days) - £12.99

    NETHERLANDS

    International Tracked and Signed  (7-10 working days) - £12.99

    CYPRUS

    International Tracked and Signed  (7-10 working days) - £12.99

    SWITZERLAND

    International Tracked and Signed  (7-10 working days) - £12.99

    DENMARK

    International Tracked and Signed  (7-10 working days) - £12.99

    NORWAY

    International Tracked and Signed  (7-10 working days) - £12.99

    SLOVAKIA

    International Tracked and Signed  (7-10 working days) - £12.99

    PAKISTAN

    International Tracked and Signed  (7-10 working days) - £18.50

     

    For customers living outside the areas we ship to and willing to make an order, please, use the mail form to send an enquiry, which you can find on the CONTACT page.

     

    Please note, we do not take responsibility for any tax and duty charges your country may apply or prohibited/restricted items (if there are such) in your country that can be confiscated. Its is under buyers responsibility and discretion to check upon that before the order is placed.

     

    DESPATCHING ORDERS

    Products are usually despatched within 48 hours except UK weekends/public/bank holidays. We will advise you if a product is to be delayed for any reasons.

    Orders are being processed Monday-Friday except UK public/bank holidays.

    Orders placed after 9 am on Fridays may not be posted out till the following Monday. If there are any UK public/bank holidays, orders will be despatched the next business day.

    If you have any questions about your order please contact us via mailing form.

     

    RETURN AND REFUND  POLICY

    Due to EU hygiene regulations and our products being cosmetics we can not refund, replace or exchange any unwanted items (if you changed your mind or made a mistake). For that reason we strongly recommend to check the products you have chosen carefully before placing an order.

     

    We are happy to offer an exchange on any damaged goods for UK orders.

    Depending on the nature of the issue you may be liable to pay for the goods to be returned. 

    For international orders we can only offer a refund on damaged goods, no replacement options are possible.

     

    We would leave a 7 calendar days wait time from delivery date for you to let us know about any issues with your order.

    After this period of time we will not be able to proceed with any order issues.

     

    In the case of a faulty/damaged item please notify us within 7 days of the time when you received it by filling up the CONTACT FORM including: your name, surname, email address, phone number, postal address, order date, order number, order details

     

    In case of the damaged item, please leave it in the original packaging/unopened as it will have to be returned back to us for a refund or replacement.  You may be asked to provide a physical evidence - image of the damaged items.

     

    To return your product/s, please ship it to:

    Melkior Professional UK

    (C/O JN Beauty Services Ltd)

    89 Poplar Avenue

    PE14 QF

    UK

     

    Returning the parcel is the responsibility of the customer and therefore we strongly recommend getting recorded delivery in the event that the parcel may become lost in transit. The cost of the returned parcel is down to the customer.

     

    Delivery charges are only refundable if the item is faulty/damaged.

     

    To return an item, please fill up the CONTACT mailing form. We aim to get back to you within 48 hours.

     

     We would leave a 7 calendar days wait time for your return to be processed. 

     

    For Paypal refunds it may take 3-5 working days for the money to appear back in your bank and for card we would recommend to leave up to 7 working days for the funds to be cleared in your bank. 

     

    No exchanges of gifted products are allowed.   

     

    In case of undelivered parcel it is customers responsibility to arrange a redelivery with the local courier branch or pick the parcel during specified period of time. Royal Mail hold items for 18 days if they are UK items.If they’re not redelivered or collected in that time, they will return it to us. For international orders, please, check with your provider for time scales.

     

    If your undelivered parcel has gone through the return process, please, allow up to 45 days until it gets back to us. After the parcel has been returned to us we will confirm it with you and  can arrange a refund on the order minus the shipping charge and administration fee of £5.00. 

     

    If you wanted the products after they have been returned to us, you will have to reorder through the site as normal.

     

    RECEIVING ORDERS

    All UK orders are posted first class and require signature upon receipt. 

     

    It is recipient's responsibility to provide correct and safe address for the parcel to be delivered. For safety reasons we strongly recommend to provide residential rather than business (work) address to receive and sign for the parcel personally. We can not take responsibility in case the parcel has been delivered, signature has been obtained (proof/confirmation available online) but recipient can not recognise the receiver.

     

    International orders are posted using tracked and/or signed services depending on the destination.

     

    If you have given the wrong address, please email us as soon as possible and we can change the address provided it has not been dispatched yet. Alternatively, you can log into your account and change your address there. If the parcel has been dispatched, we can discuss a change of address with the courier. Although, this is not always possible. You would not be refunded for your order if you don’t receive it due to you providing an incorrect address.

     

    If you haven’t received your order, please fill up a contact form and we will investigate this for you.

    An item is classified as lost by Royal Mail when it is missing for (from the expected delivery date):

    10 working days in the UK

    20 working days in Europe

    25 working days the rest of the world.

    Please, allow for these timescales to pass so that we can investigate it further.

    During busy periods there may be delays but we will keep you informed.

     

    PAYMENT METHODS

     

    We accept all major credit and debit cards through secure service or direct payments from your PayPal account. No financial details are passed to us or stored on the server. 

     


    Melkior Professional